Last updated: 1 September 2026
1. Order Processing
Once an order and payment have been successfully received, the order will be processed.
Some products may be produced or printed specifically after an order has been placed. In those cases, production time may apply in addition to shipping time.
Estimated production and delivery times will be displayed where possible on the product page, during checkout or in order communications.
2. Shipping Costs
Applicable shipping costs will be displayed before the customer finalises the order.
Shipping costs may vary depending on:
- destination;
- weight;
- parcel size;
- shipping method;
- fulfilment location.
3. Delivery Areas
We deliver to the countries and regions made available during checkout on dididepressi.com.
If a destination cannot be selected during checkout, delivery to that destination is currently unavailable.
4. Delivery Times
Any stated delivery times are estimates unless expressly stated otherwise.
For products produced on demand, the total delivery time may consist of:
production time + shipping time.
5. Separate Shipments
Products from a single order may be shipped from different production facilities or warehouses.
As a result, one order may arrive in multiple parcels and at different times.
6. Track & Trace
Where tracking information is provided by the carrier, this information may be sent to the customer.
Tracking information may take some time to become active after dispatch.
7. Incorrect Address
The customer is responsible for entering the delivery address correctly.
If you notice an error after placing your order, contact us as soon as possible at:
We cannot guarantee that an address can still be changed once an order has entered production or has been dispatched.
Any additional costs resulting from an incorrect address provided by the customer may, where legally permitted, be charged to the customer.
8. Unclaimed or Refused Parcels
Where a parcel is returned because it was not collected on time or was refused without a valid reason, we will contact the customer regarding further handling.
Any new shipping costs may be charged to the customer where permitted by applicable law.
This does not limit the consumer’s statutory right of withdrawal.
9. Damaged Parcel
If a product has been damaged during transport, please contact us as soon as possible at:
Please include your order number and, where possible, photographs of:
- the damaged product;
- the packaging;
- the shipping label.
This helps us investigate the issue more quickly.
10. Order Not Received
If your order has not arrived after the stated or reasonably expected delivery period, please contact us at hello@dididepressi.com so that we can investigate the shipment.
Your statutory rights remain unaffected.
