Last updated: 1 September 2026
We hope you are happy with your order. If you do change your mind, the following rules apply.
1. 14-Day Cooling-Off Period
As a consumer, you generally have 14 days from receipt of your order to let us know that you wish to withdraw from your purchase.
You can contact us at:
Please preferably include your name and order number.
You may also use our Model Withdrawal Form, although this is not mandatory.
2. Return Period
After notifying us that you wish to withdraw, you must return the products within 14 days.
Return address:
Didi Depressi / Furever Friends
Peperstraat 20
9220 Hamme
Belgium
We recommend using a tracked shipping method.
3. Return Shipping Costs
The direct cost of returning a product is borne by the customer when exercising the statutory right of withdrawal because, for example, they have changed their mind or selected a different size.
If a product has been delivered incorrectly, is damaged or is not in conformity with the order, please contact us first at hello@dididepressi.com.
4. Condition of Returned Products
You may inspect and try on a product in the same way as you would reasonably be able to do in a physical store.
If the product is handled beyond what is necessary to inspect it and this results in a loss of value, we may be legally entitled to deduct an amount reflecting that loss in value.
Where reasonably possible, please return products clean and with any original labels and packaging.
5. Personalised Products
Products that have been specifically made according to your individual instructions, for example with your chosen name, custom text or image, may fall under the statutory exception to the right of withdrawal.
Important: a standard Didi Depressi product that is only printed or produced after you place your order is not automatically considered a personalised product for this reason alone.
6. Refunds
Following a valid withdrawal, we will refund the purchase price within the legally required period.
If you return the entire order, we will also refund the cost of the least expensive standard delivery method we offered.
Additional costs arising because you chose a more expensive delivery method will not be refunded.
We may wait to issue the refund until we receive the returned goods or until you provide evidence that the goods have been returned.
The refund will normally be made using the same payment method you used for the original purchase.
7. Incorrect or Damaged Products
Did you receive the wrong product or did a product arrive damaged?
Please email hello@dididepressi.com and include:
- your order number;
- a description of the issue;
- where possible, clear photographs.
This procedure does not affect your statutory warranty rights.
8. Statutory Guarantee
New consumer goods are covered by the statutory legal guarantee of conformity.
If a product does not correspond to what you ordered or contains a defect for which we are legally responsible, please contact us at hello@dididepressi.com.
Nothing in this Returns & Refund Policy limits your statutory rights.
